We are a 21+ venue unless otherwise stated. Please check the show info to verify the age requirement for the event you’re interested in. All shows require a valid government-issued photo ID or passport to enter.
The ID must be issued by the commissioner of motor vehicles, federal government, any United States territory, commonwealth or possession, the District of Columbia, a state government within the United States or a provincial government of the dominion of Canada. Alternatively, a valid passport issued by the United States government or any other country can be used.
We DO NOT accept any photographs of IDs or passports, nor do we accept expired IDs. If necessary, we may request a second form of ID.
Please note for our 16+ events, we do not make any exceptions for minors under 16, even if they are accompanied by a guardian or supervised.
The Sultan Room is located at 234 Starr Street. We are just off of the Jefferson stop of the L Train, and we are a less than 15 minute walk from the Morgan L Train stop. We do not offer valet, but there is street parking located around the venue.
Coat check is open seasonally and closed for summer.
For any Large bags, please expect to have your bag inspected upon arrival. For late club nights and sold out shows, we operate a mandatory bag check.
There is no smoking allowed, neither analog or electronic, inside The Sultan Room. We do offer a smoking section on our Rooftop for those wanting to do so. You cannot smoke at the bar on the roof, and please be respectful of others enjoying themselves and please dispose of cigarette butts in the correct receptacles.
Non professional photography is allowed in the venue, but please be respectful of the performers and others enjoying the show around you. Flash photography is not permitted. We ask that you take photos from your phone or a simple point and shoot camera for personal use, no professional cameras allowed.
Any content shot with the intent for commercial or promotional use, must be authorized in advance by reaching out to [email protected].
Did you lose something in the Sultan Room? It happens! Please email [email protected] with “Lost & Found” in the subject line and include a very specific description of the lost item, a photo if you have one, and a phone number where you can be reached. Once the item is located, please pick it up during operation hours within two weeks. After two weeks, all left items will be donated.
All Sultan Room events are rain or shine. If weather conditions are deemed unsafe, a cancellation call will be made day-of and announced to the public on our social media accounts. If an event is canceled, refunds will be issued to all ticket holders between 5-7 business days.
All Ticket Sales Are Final: This means that once you purchase a ticket, it is non-refundable unless the event is canceled or postponed by the event organizer.
Event Details Are Subject to Change: Event details such as the lineup, start time, set times, and stage may change without prior notice. These changes can occur due to circumstances beyond our control.
Postponement: If an event is postponed, ticket-holders typically have two options:
Option (a): Keep their ticket, which will be honored at the rescheduled date.
Option (b): Use their ticket as a voucher to another one of our events.
Notification of Postponement: If an event is postponed, ticket holders will receive an email about the new show date.
Full Cancellation: If an event is canceled entirely, ticket refunds will be processed automatically. However, it may take up to 7 business days for the refund to be processed.
The Sultan Room was built with accessibility for all! We have seating areas, an elevator and we are wheelchair accessible. If you would like to reserve seating for a show, please email [email protected] with your name and how many reserved seats you need so we can save you a spot.
When you arrive, let security out front know and they will call for a manager to take you either to your seat or to the elevator.